On our shopping site, we value your shopping experience and rights, and are committed to providing you with convenient and fair refund and return services. The following is a detailed refund and return policy:

  1. Return conditions
    If you are not satisfied with the product within 7 days after receiving it, you can apply for a return. The returned goods must be kept in their original state, including unused, undamaged, complete packaging (including all accessories, gifts, instructions, labels, etc.), and will not affect secondary sales.
    Special products, such as customized products, underwear, beauty products (opened and used), food, medicine, etc., can only be returned if there are quality problems with the goods, subject to compliance with relevant laws and regulations.
  2. Return process
    If you meet the return conditions and decide to return the goods, please log in to your account, find the corresponding order in the order details page, click the “Apply for Return” button, and fill in the reason for return and return quantity and other information.
    After submitting the return application, our customer service team will review your application within 3 working days. After the review is passed, we will provide you with detailed information on the return address and return method.
    Please send the goods back to us according to the return address and method we provide. It is recommended that you choose a trackable logistics service and keep the return logistics order number properly to check the progress of the return.
  3. Refund process
    After we receive your returned goods and check them, we will process a refund for you within 1 working day. The refund will be returned according to your original payment method. For example, if you pay by credit card, the refund will be returned to your credit card account; if you use a third-party payment platform (such as Alipay, WeChat Pay), the refund will be returned to the corresponding payment account.
    Please note that the refund arrival time may vary depending on different payment institutions and bank processing procedures. Generally, credit card refunds may take 3 to 5 working days to arrive, while third-party payment platform refunds are relatively fast, usually arriving within 3 working days.
  4. Refund amount
    If the goods you return have no quality problems and meet the return conditions, you will receive a full refund for the goods, but excluding the shipping fee you paid when purchasing the goods (if any). For example, if you purchased a product for 100 yuan and the shipping fee is 10 yuan, you will receive a refund of 100 yuan after the return is successful.
    If there is a quality problem with the product, we will bear the return shipping cost and refund you a full amount, including the product price and the shipping fee you paid.
  5. Exchange Policy
    If you find that the size, color, etc. are not suitable after receiving the product, but the product has no quality problem, you can apply for a replacement within 7 days after receiving the product. The replacement product must be kept in its original state and meet the relevant requirements in the return conditions.
    The exchange process is similar to the return process. You first apply for a replacement on the order details page, fill in the reason for the replacement, the size or color of the product to be replaced, and other information. After the customer service review is passed, you will send the product back to us. After we receive and check it, we will send you the replacement product.
    If the price of the product you need to replace is different from the original price, we will negotiate with you based on the price difference and refund more and supplement less.
  6. Quality Problem Identification
    If you think there is a quality problem with the product and apply for a return or exchange, we will make a preliminary judgment based on the photos, videos or other relevant evidence you provide. For some complex quality issues, you may need to send the product back to us for further testing and identification by our professional team or relevant testing agencies.
    Common quality problems include but are not limited to damaged goods, obvious defects, inability to use normally, and functions that do not match the product description.
    7. Handling of special situations
    For goods purchased during promotional activities, if coupons, discount codes, full reduction and other preferential methods are used, refunds will be processed according to the actual payment amount when returning, and it may affect your other rights and interests in the promotional activities. If the full reduction conditions are no longer met after the return, the discounts you have enjoyed may be deducted accordingly.
    If you purchase a combination or set of goods, some of which need to be returned, and some of which you want to keep, we will handle partial returns and refunds for you according to the actual price ratio of the goods if the return conditions are met and the overall sales of the goods are not affected.
    We always adhere to the principle of customer first and strive to ensure that your shopping process is smooth and satisfactory. If you have any questions or encounter problems during the refund and return process, please feel free to contact our customer service team, we will serve you wholeheartedly and help you solve the problem

Return and refund contact email：lauargeller@gmail.com